The customer has the right to declare exchange of size or article after receiving the
shipment.
1.Conditions of exchange
– The request for exchange of an article is submitted via e-mail eshop@sls.bg within 14
working days, considered from the date of receiving the order.
– The request must contain: phone for contact, article (articles) number which the
customer wants to replace the goods with, the size, as well as the address where they
want the goods to be sent after the exchange.
– The goods must be in perfect trade quality, original packing, original labels, with the
original documents published by BULTRADE LTD, SLS – delivery note on bank
transfer or with cash receipt.
– The customer must pay all the costs attended with the exchange of the goods – forward
and return. The articles must be sent to address: 1407 Sofia, bul. Cherni Vrah 59B, SLS.
– In need of return of paid amounts to a person, who refuses the delivery, his three names
and bank account will be needed, to whom the amount paid will be returned.
2. Claims
The customer has the right to decline the receiving of the item, when it`s delivered,
according to (LPC) Law for the Protection of the Client.
The customer has the right within no more than 14 working days to return the received
goods if they are defective. The customer won`t be taxed for transport costs.
Deadline for refund paid by cash.
– According to the orders of LPC, BULTRADE LTD, restores the customer`s paid
amount within 14 days, considered from the date of purchase, as he claimed by letter (via
email: eshop@sls.bg) or by word (on phone: +359 888 406 280), his tree names and bank
account for the bank transfer.